Revolutionary custom software streamlines a heavy equipment rental company’s processes.
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faster billing with the new software
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less time spent on status updates
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admin hours saved per rental
Service Provided
Custom Mobile App
Industry
Construction
Tech Stack
Angular, Node/Nest.js, Postgres, Azure
Process Phases
Strategize, Design, Develop & Implement, Scale
It's amazing, we're off the old program and onto the new… it went so smooth! Thank you!
— Suzy Dube, Operations Manager, NC Equipment
Modernize the processes of a pen-and-paper rental industry.
Clipboards, Excel spreadsheets, loose receipts, and scribbled on Post-it notes are familiar sights in most construction-related industries. Available SaaS products are generally clunky, dated, or only partially helpful. All of these tools may get the job done, but slowly and with an abundance of mistakes along the way. Clear organization and efficient processes are often only pipe dreams.
These common pain points played out daily inside NC Equipment’s operation. The software they used to manage order entries for their heavy equipment rentals was built decades ago in FoxPro and constantly glitched, requiring frequent restarts. Simple features such as copy-paste weren’t available, and many processes still required manual input. For example, invoices had to be printed, scanned, and emailed to customers, resulting in numerous errors and occasionally inaccurate billing, putting hard-earned revenue at risk.
When NC Equipment came to us, they were determined to change things—not only for themselves, but for the heavy equipment rental industry as a whole. They knew the right software could revolutionize how things were done.
Get a clear understanding of daily workflows and team interdependencies.
In the Strategy phase, our team performed two shadowing sessions at different stages of the software’s development timeline. Design Strategist Nikita Nilges led the first session. She primarily focused on the front-office team and on understanding their existing software, manual rental processes, and pain points. For the second session, developer Joel Van Hollebeke joined Nikita in shadowing the maintenance shop team and understanding their methods for tracking repairs and parts replacements.
These sessions provided valuable context for what our team was building, allowing them to understand what real users go through in their day-to-day operations.
Through the Strategy phase, we identified that the customized software needed to focus on the following:
Through the Strategy phase, we identified that the customized software needed to focus on the following:
Operational transparency.
Valuable time was squandered daily as administrative staff walked between the office and the maintenance shop to verify parts deliveries or fielded constant calls about returning rental timelines. Sales data, rental status, maintenance records, parts requisition, and billing all needed precise tracking. Everything needed to be clearly visible to the right people so the entire team could work more efficiently.
Process automation.
No team should print an invoice just to scan and email it, or toggle between an app and text message to copy over an invoice number. These kinds of tasks slowed down the team and created errors. Beyond these foundational technology gaps, our team aimed to automate higher-impact, time-consuming tasks. Photo sorting, payment updates, invoice reminders, and project tracking were processes ready to exit the land of sticky notes and phone calls.
Accounting integration.
NC Equipment relied on their accounting software, NewViews, so whatever solution we built needed to integrate seamlessly with it. The accounting software worked well for them; there was no need to rebuild what was already working.
Introducing CLIP—the Construction, Leasing, and Invoicing Program built to handle heavy loads.
Introducing CLIP—the Construction, Leasing, and Invoicing Program built to handle heavy loads.
Our team developed a customized unit-tracking system that seamlessly integrated with their accounting software, preserving the critical functionalities they rely on while introducing modern efficiencies. CLIP supports equipment rental billing on an hourly, daily, and monthly basis, while automating invoice generation, delivery, and tracking.
We eliminated manual processes and restored system stability, dramatically improving NC Equipment’s operational efficiency.
4x faster billing
The manual “print-scan-email” cycle is gone. Invoice generation, delivery, and tracking are now fully automated.
75% reduction in time spent obtaining status updates
All rental and billing information is instantly accessible to all who need it, eliminating the need for constant back-and-forth between departments.
4+ hours of admin time saved per rental
By automating photo uploads and invoice calculations, the system removes hours of manual data entry from every transaction.
100% transparency into order and equipment status
Real-time data ensures that everyone from the front office to the maintenance shop has a clear, accurate view of the entire fleet.
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